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1PLAINTS, Conflicts & Options Dispute Service

• Bally’s (Newcastle) Limited (Bally’s) and its particular category businesses (Bally’s Category) entirely supports the target detailed on the Gambling Work 2005 and you can you could are dedicated to best habit to the gambling and you can you can also social responsibility and you can will ensure gambling is accomplished pretty and you can in public based on company info.
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• A complaint mode a complaint to the someone aspect of the company and you can team do in respect of your registered things, and you can a conflict is someone complaint and that:
• a good. Isn�t fixed at the first phase of your complaints process.
• b. Refers to the results of your complainant’s gambling replace.

dos. BALLY’S (NEWCASTLE) Limited Casino Problems Process

• dos.you to Someone gambling complaint would be solved on the Bally’s Casino Newcastle casino Agent and you can/or To play Manager in the latest feel, but if the latest Agent or Gambling Director is unable to take on the problem it would be known the burden Director and you is also Monitoring.
• dos.dos If you are not happy with the new service out of dispute you’re thinking about a gambling dispute leaflet and you can welcome to put your count in writing to the General Director, Bally’s at the Entrance, Newgate Road, Newcastle up on tyne NE1 5GT, email: [email address secure] .
• dos.a dozen As a result to the enquiry the overall Director are working to you by the email address or create so you can you after investigating the new dispute, explaining the choice.
• dos.cuatro If you are not content with the option your , Bally’s on the Gate, Newgate Road, Newcastle, NE1 5TG if not thanks to email address [email address safe] that can themselves check out the the problem.